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Privacy Policy
Last up-dated: 30th September
2005
We are committed to preserving and
respecting your privacy and complying with the Australian Privacy
Act 1988.
Information we collect from you
We collect personal information
about our customers including contact information and any other
personal information our customers may give us.
We collect this information in
order to:
1. Provide information about our
products and services to our customers; or
2. Improve our products and
services.
We may also collect personal
information (such as contact details) about persons who are not
our customers, including former or potential customers, people who
enter our premises or apply for a job with us. We may collect
information directly and from third parties who provide personal
information about others such as credit rating agencies.
Sensitive information
We do not collect sensitive
information such as your race, religion, beliefs, health status or
sexual preference except where you have consented or where we are
permitted or required by law to do so.
Website cookies
We make limited use of
"cookies" technology on our website. We use cookies to
improve the functionality of our website, not to store any of your
personal information. Cookies cannot determine the identity of
individual users. It is a feature of your Internet browser which
you can disable at any time, but if you disable this feature you
may not be able to access all of the functionality of our website.
What happens if you choose not to
provide the information?
You do not have to give us your
personal information. However, if you choose not to, we may be
unable to provide you with our services.
Use of personal information
We use your personal information
to:
1. Identify you so that we can
provide services to you;
2. Administer the provision of our
services
3. Improve the services we provide
to you and to inform you about any improvements or changes in
services;
4. Market other services that we or
third parties offer (you can opt out of receiving such marketing
information at any time); and
5. Comply with our legal
obligations.
Disclosure of personal information
Generally, we will not disclose
personal information we collect about you to any third parties
without your prior consent. Similarly, we will not sell any
information we collect about you. However, we may disclose
personal information about you (subject to confidentiality
agreements where appropriate) to:
1. Service providers who provide
services to us, such as providers of billing, credit collection,
help desk and support services;
2. Third parties where you have
given consent to the disclosure;
3. Government, law enforcement and
regulatory bodies where this is necessary for us to comply with
our legal obligations; and
4. Parties to whom we sell all or
part of our assets or business.
Non-identifying information
We may collect (and provide to
third parties) information about the way you browse our website or
other information on the Internet. This information cannot be used
to identify you or any other individual customer or visitor to our
website. The information is used to collect and analyse statistics
about browsing behaviour for marketing and development purposes.
For example, we may use such information to make improvements to
our website. You can access and correct information We will take
all reasonable steps to ensure that your personal information
which we collect, use or disclose is accurate, complete and
up-to-date. You can access and correct some of the personal
information (such as contact details) that we hold about you. If
you wish to access the information we hold about you, please send
an email to our privacy compliance officer (see contact details
below) and we will respond to you within 30 days. A handling fee
may be payable so that we can obtain the information you require.
You can also request that incorrect information about you be
corrected or deleted.
Security
We take all reasonable steps to
protect the security of the personal information that we hold.
This includes appropriate measures to protect electronic materials
and materials stored and generated in hard copy. You should be
aware that the Internet is not a secure environment. If you use
the Internet to send us information, including your email address,
it is sent at your own risk.
Updating our privacy statement
We may revise or update our privacy
statement occasionally. We will inform all of our customers by
posting the revised or updated privacy statement to our website
when this occurs. You should check back to our website from time
to time to check for the most recent version of our privacy
statement.
Complaints and further information
If you have any complaints about
our privacy practices or would like further information please
contact our Privacy Officer.
Contact details for our Privacy
Officer
Telephone: 1300 658 303
E-mail: info@riskmanager.net.au
Postal Address: GPO Box 34 Canberra
ACT 2601
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